About Shipping

We Ship from Tokyo and California
(if you shop from this site, we ship from California. For customers who are based in Asia, please shop from here)

For Domestic Customers (USA)

All orders are processed and shipped on business days only, Monday through Friday, excluding major US holidays. Orders placed on Saturday and Sunday will be processed on the next business day.

Standard
3-5 business days via USPS 
*Free

Ground
Check delivery time through FedEx website
*Cost depends on location

2 Day
2-3 business days via FedEx 
*Cost depends on location

Overnight
1-2 business days via FedEx 
*Cost depends on location

International (South America & Europe)
3-7 business days via DHL Express 
*Cost depends on location


Standard Orders: Free standard shipping on all US orders. Orders will be processed in 1-2 business days if your order is received by 2:00 pm MST, depending on product availability. Orders received after 2:00 pm MST will be processed on the next business day.

2nd Day Orders: (Cost depending on customer location.) Orders will be processed the same day the order is placed if your order is received by 2:00 pm MST, depending on product availability. Orders received after 2:00 pm MST will be processed on the next business day. 2nd Day orders may require a signature upon delivery.

Overnight Orders: (Cost depending on customer location.) Orders will be processed the same day the order is placed if your order is received by 2:00 pm MST, depending on product availability. Orders received after 2:00 pm MST will be processed on the next business day. All overnight orders placed on Friday will not be delivered until the following Monday. Overnight orders may require a signature upon delivery.

International Orders: (Cost depending on customer location.) Orders will be process the same day the order is placed if your order is received by 2:00 pm MST, depending on product availability. Orders received after 2:00 pm MST will be processed on the next business day. International orders cannot be expedited.

- All shipping rates are determined by courier, and not by Umela. 
- Order total amount is in US dollars, and international customers may have to pay exchange rate difference and customs fees.

ESTIMATED DELIVERY DATES

We do our best to give you the most accurate delivery time for your packages. For the most up-to-date delivery information once your order has been shipped, please refer to the tracking information included in your shipping confirmation email. Please track your shipments, as Umela is not responsible for lost or stolen packages.

Note: estimated delivery dates apply to in-stock items only and may not be available depending on shipment details. Delivery of out-of-stock items is subject to availability.

SHIPPING RULES AND RESTRICTIONS

Overnight and 2 Day shipping methods are not available for U.S. Territories and certain locations in Alaska and Hawaii.

If you have any questions concerning the shipment of your order, you may contact our Customer Service Department via email (info@umela.net).

Orders shipped to P.O. Boxes and APO/FPO addresses must be sent via the United States Postal Service.

You are responsible for verifying the shipping address and may be charged in case of invalid address costs.

PRODUCT AVAILABILITY

We make every effort to try and ensure that all of the merchandise we feature is in stock. In the event that an item becomes out of stock after your order is submitted, we will ship the rest of the items in your order and send you an email indicating that one of your selected items is out of stock. You will be fully refunded for the out of stock item. We will not ship the item when it is back in stock, as we do not have a backorder system.

ORDER CHANGES

To serve you better, umela.net will process your order immediately after you click the "Place Order" button. If the order was placed before 2:00 pm MST, you may have up to 1 hour to cancel your order without being charged.

For International Customers

For all International customers including Canada:
International flat rate shipping fee (dimensions 9.5×12.5 inches) is $32.25USD, as of March 2016.
An economical option to ship via USPS First Class Mail is available; however it does not provide insurance and tracking information.
If you prefer USPS First Class Mail, please inquire for a quote at info@umela.net

Please note that international shipping on oversized or heavy items may be higher than those stated – the total shipping fee being anywhere from $45 USD and up.

We will continue working hard to deliver the best shopping experience for our customers.

****You may be subject to taxes, duties and custom fees depending on the regulation in your country, which will be customer responsibility.

****Tax and duty amount is presented during delivery, not during checkout. Your local customs office or carrier can give you information on the methods of payment accepted for the duties, taxes, and other fees collected upon delivery.

****We do not accept responsibility for incorrect addresses, shipping carrier errors/delays, and/or items damaged during shipment. Should such a situation occur, you are responsible for filing claims with the shipping carrier