We want you to be satisfied with your Umela purchase. If in the unlikely event there is a manufacturer defect or any other quality concerns beyond the customer's control, please contact us within 7 days of delivery to receive a refund or exchange. After 7 days the product is nonrefundable.
All returns will be managed on a case by case basis. All returns must be unopened and in the original packaging.
All returns must have prior authorization to be refunded or exchanged.
If you simply wish to return or exchange unopened products, you can do so for up to 7 days (from delivery) for a full refund or exchange. After 7 days, you will receive store credit. After 7 days, the products are nonrefundable. Umela is not responsible for these types of return shipment fees.
To start your return or exchange process, please contact us with your order number and reason for return/exchange. You can also fill out the form below.
Please note that returns and exchanges will be processed within one week from the time that the items are received at the warehouse.
Refunds will be made using the original method of payment. If the original method of payment is unavailable, a merchandise credit will be issued.
For merchandise purchased with one of our other Umela retail partners, please return the product to the original point-of-purchase to determine eligibility for refund or exchange.
What information do we collect?
We collect information from you when you register on our site, place an order, subscribe to our newsletter or fill out a form.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address or mailing address. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
To personalize your experience (your information helps us to better respond to your individual needs)
To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
To administer a contest, promotion, survey or other site feature.
To send periodic emails.
The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. We do not store credit card information.
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information).
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
This policy was last modified on 9.21.2018.